Payment Information Payment options for most listings. We can accept payment using the following: - Paypal
- Credit or Debit card payment
We cannot accept cash or payment on collection. All payments are pro-forma, requiring full payment to clear before the item can be shipped or released for collection. Click link for more information about payment methods available through eBay Shipping Information Dispatch Time Items are usually shipped within 1 working day of purchase, unless otherwise stated (eg: Holiday period). Shipping Services UK: | ETA (after dispatch) | Tracking? | - Royal Mail 24 Signed-For | 1-2 working days | Yes | - Royal Mail Special Delivery 1pm | 1 working day | Yes | USA: | | | - UPS-MI (USPS) | 5-8 working days | Yes | Other International: | | | - Royal Mail International Tracked and/or Signed-For | 5-14 working days | Yes | Warranty & Returns Policy Product Warranty - Product includes a 2 year RTB warranty that covers manufacturing defect and or fault caused during normal use.
- If you have any questions about warranty cover please contact us before purchasing.
The warranty does not cover issues resulting from mishandling, deliberate damage, or end-user modification, etc... Returning Products Before requesting a return, please contact us with details of any concern/problem you have regarding your order. We are often able to resolve any confusion, missing items or similar quickly when given the opportunity to do so. In the rare event where a return is required: - Please request authorisation and wait for confirmation, from OctoInkjet, BEFORE returning the item.
- Any product returned without prior authorisation and/or improperly packed, will be rejected.
- Please ensure you are returning the correct item (Note: where relevant, product serial numbers are noted prior to dispatch).
- Return of duplicate/alternate item will be rejected and reported.
Contact Us You can reach us at OctoInkjet Ltd via the eBay messaging system - Click here If you need help with a product support for something you have already received, then the most effective way to get help, is to locate and use the support contact details provided with your order. Response times are usually within 1 working day but please allow up to 48 hours where possible. |