Our preferred method of payment is PayPal, the safest and easiest way to pay for goods on eBay!
We will always help you to have a 100% positive happy buying experience. Contact us if you are unhappy about any aspect of your purchase from us. We only want five star feedback from you so buy with confidence.
The best way to contact us is through the eBay messaging system. You can send us a message by using the "Questions and answers" section towards the bottom of the page.
All orders are despatched within 24 working hours, Monday to Friday. We also aim to pick and despatch all orders received by 2pm on the same day
UK
Free postage is sent Royal Mail 2nd Class, or by 13 day courier for heavier items. Firstclass mail is charged at £1 extra for the first item, plus 0.40 for each subsequent item. Firstclass orders are given priority at all times, and heavier items are sent on a 12 day courier service. Many of these courier services actually deliver within 24 hours.
Highlands & Islands
Heavier courier items to the Highlands and offshore islands are charged at £4.50 postage rate, and this should be clear at the time of ordering.
Europe
Orders are charged at £3.50 for the first item, and £1.00 for each subsequent item. For larger orders, please email us for a special postage quotation. We can usually send up to 10kg for around £20.
Rest of the World
Orders are charged at £4.50 for the first item, and £1.50 for each subsequent item.
For all overseas postage, we reserve the right to charge additional postage should the total order be overweight. We will advise of any extra cost as fast as possible by email, and customers will be able to cancel or continue with the order as they wish.
If you have any problems with the postage rates during checkout, please don't pay the invoice and contact us. We can combine the order with the correct postage rates here.
We never quibble about returns. Please advise us within 14 days and return the item within 21 days, and we will refund in full. Unfortunately, we cannot pay the return postage costs unless the item is faulty or not as described, in which case, we do not usually require the item to be returned at all. (Please see FAQs).
The best way to contact is is through eBay messages, which are monitored 7 days a week. Or you can phone us on 01903 233299 Monday to Friday, 9am to 5.30pm. We are quite oldfashioned you will be answered by a human unless you are phoning out of hours or we are temporarily out of the office. Answer phone messages are monitored frequently.
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